Privacy Policy

Last modified on June 25, 2020

We attach great importance to the security and confidentiality of your personal data that we collect and use. This privacy policy informs you about the processing of your personal data.

Our website makes use of cookies. Some of these cookies are essential to the operation of the website itself and are used all the time. Other cookies ('statistical cookies') are used to compile statistics about how you and others use our website. These statistical cookies are only placed and collected with your consent. For more information on how we use cookies, please refer to our cookie policy.

1. scope

1.1. We process your personal data when you:

  • one of our websites (www.dcstar.be , www.dcoostkamp.be, www.dcburcht.be and www.dcgent.be) or use the contact form;
  • Enter into a contract with us or communicate with us in that context;
  • Use our Customer Panel;
  • Apply in response to one of our job openings;
  • visits our offices, locations or facilities; and
  • communicates with us via email, telephone or other digital communication channel.

1.2. This Privacy Policy may be amended as provided in Article 6.

2. who are we?

2.1 "We" in this privacy policy refers to ANTWERP DATACENTER:

Name:DC STAR
Address:

BRUGSESTRAAT 196 bus 1

8020 OOSTKAMP

Enterprise Number:BE 0466.729.158 
E-mail:[email protected]
Phone:+32 (0)50 70 25 00

2.2. We are responsible for collecting and using your personal data in the manner explained in this Privacy Policy. If you have any questions about this, please contact us by email (pri[email protected]).

2.3. In certain circumstances, third parties may (also) be responsible for processing your personal data, for example if you click on a link and thereby leave our website. In that case, we recommend that you consult the privacy policies of those third parties.

3. what personal data do we process and why?

We only process your personal data for a specific purpose and to the extent permitted by law. We will explain below in what cases we collect and use your personal data. If we do not receive your personal data directly from you, we will also inform you about this below.

3.1. when you use one of our websites or use the contact form

3.1.1. When you use one of our websites (www.antwerpdc.be, www.brusselsdc.be and www.dcstar.be) or use our contact form or other digital communication channel, we collect and use the following personal data.

What personal data?Why?Legal basis?
Technical information (e.g., server log files) about your visit and the device you are using (e.g., IP address, time , web page visited, operating system, and browser type and version). We cannot identify you based on this information, but third parties may (e.g., your Internet service provider).To ensure the most trouble-free operation of our websites and to detect and prevent malware, illegal content and behavior and other forms of abuse.Our legitimate interest in keeping our online presence safe.
Information about your browsing habits, how you use our websites and the device you use (e.g., number of visits, number of sessions and average session length). We cannot identify you based on this information, but third parties may. We collect this information through cookies or similar technologies. For more information on this, please refer to our cookie policy. To improve the content of and overall experience on our websites and to develop new products or services.Our legitimate interest in providing our visitors with an interesting online experience.
Identity and contact information you provide to us (e.g., name, email address, phone number and company) and the content of your message and the technical details of the message itself (e.g., date and time).To enable communication between you and us.Our legitimate interest in being able to respond to requests, questions or comments or to proactively contact you for inquiries of any kind.
Your email addressTo send you our newsletter or other electronic communication.Your consent, unless you are an existing customer of ours whom we want to keep informed about our products or services. You can withdraw your consent at any time.

3.2 when you enter into an agreement with us or use the Customer Panel

3.2.1. When you enter into a contract with us, we collect and use the following personal data.

What personal data?Why?Legal basis?
Identity and contact information you provide to us in the context of the contract (e.g., name, email address, phone number, mailing address, professional position, language, payment information) or in the context of using the Customer Panel (e.g., your user name).To fulfill our contractual obligations, and if you are a customer of ours, to deliver our products or provide our services, including processing, fulfilling or delivering orders, processing payments or providing access to the Customer Panel and communicating with you about it.

If you are our customer or supplier as an individual, we rely on the necessity of processing your personal data for the establishment and performance of the contract we have with you. However, if you are acting on behalf of a company or other legal entity, we rely on our legitimate interest to contract with customers and suppliers.

When you use our Customer Panel, the creation of your account is based on your consent. You can withdraw your consent at any time by deleting (or having deleted) your account.

Identity and contact information you provide to us as part of the contract and, if applicable, your business and billing information.To conduct our normal business administration (e.g., invoicing and customer relationship management).Our legitimate interest in managing our business activities in a responsible and professional manner.
Identity and contact information you provide to us and the reason for your contact with our customer service department (e.g., your problem with or feedback about our products or services).To resolve your issue or process your feedback and communicate with you in this regard.Our legitimate interest to strive for high customer satisfaction.

3.3 when you apply to us

3.3.1. When you apply to us, we collect and use the following personal data.

What personal data?Why?Legal basis?
Identity and contact information (e.g., name, email address, mailing address, and phone number), information you have included in your resume and cover letter, information you have made public on social media, and any other personal information you have chosen to include in your application.To review your application.We rely on the necessity of processing your personal data to reach a possible agreement with you. If we decide not to work with you, we will ask for your consent to include you in our recruitment reserve.

3.4 when you visit us

3.4.1. WWhen you visit us, we collect and use the following personal data.

What personal data?

Why?

Legal basis?

Identity and contact information you provide to us when you visit (e.g., name and company name) and information about your visit (e.g., date, arrival and departure time, person visiting you, license plate and signature).

To ensure the safety of our locations and facilities and to notify the person coming to visit you of your arrival.

Our legitimate interest to manage our business activities in a responsible and professional manner and to fulfill contractual obligations with our business partners.

Camera images taken during your visit on which you are recognizable.

To ensure the security of our locations and facilities, specifically:

  • To control access to our sites and facilities (e.g., at the entrance) and prevent or deter unauthorized access to our sites and facilities,
  • To ensure the safety of our staff and visitors and the security of our property,
  • To prevent, detect and investigate threats to security (e.g., physical violence or fire) or theft of equipment or other property belonging to us, our staff or our visitors,
  • To investigate, if necessary, unauthorized access to our sites and facilities or protected areas thereof.

Our legitimate interest in managing our business activities in a responsible and professional manner.

Technical information about your device used to connect to our Wi-Fi network (e.g. MAC address).

To allow you to use our guest WiFi network in a secure manner.

An agreement with you by your acceptance of the applicable terms.

3.5 when you communicate with us

3.5.1. When you communicate with us via telephone, email or other digital communication channel, we collect and use the following personal data.

What personal data?

Why?

Legal basis?

Identity and contact information you provide to us, the content of your communication, the technical details of the communication itself (e.g., date and time) and, if applicable, the device you are using.

To enable communication between you and us (e.g., when you use our contact form or contact us by phone or email).

Our legitimate interest in being able to respond to requests, questions or comments or to proactively contact you for inquiries of any kind.

3.6 in all the above cases

3.6.1. However, for all personal data that we collect in the above circumstances, we want to make it clear that we will also process your personal data in the following cases.

What personal data?

Why?

Legal basis?

Above personal data.

To fulfill our legal obligations or comply with any reasonable request from competent police authorities, judicial authorities, government agencies or bodies, including competent data protection authorities.

Our legal obligation.

Above personal data.

To prevent, detect and combat fraud or other illegal or unauthorized activity.

Our legal obligation.

Above personal data.

To defend ourselves in legal proceedings.

Our legitimate interest in using your personal data in these procedures.

Above personal data.

To inform a third party in the context of a possible merger with, acquisition of/by or demerger by that third party, even if the third party is located outside the EU.

Our legitimate interest in entering into business transactions.

4. with whom do we share your personal data?

4.1. In principle, we do not share your personal data with anyone other than the individuals who work for us, as well as with the suppliers who assist us in processing your personal data. Anyone who has access to your personal data will always be bound by strict legal or contractual obligations to keep your personal data secure and confidential. This means that only the following recipients will receive your personal data:

  • yourself;
  • Your employer or business partners, but only when necessary for the purposes listed above (e.g., when your employer is our supplier or customer);
  • Our employees and suppliers; and
  • Governmental or judicial authorities to the extent that we are required to share your personal data with them (e.g., tax authorities, police forces, or judicial authorities).

4.2. We will not transfer your personal data outside the European Economic Area (the European Economic Area consists of the EU, Liechtenstein, Norway and Iceland). We will only transfer your personal data outside of the EEA where you or your employer, as a customer or supplier, have sites outside of the EEA with which we need to communicate. If a transfer were to take place, we will take sufficient safeguards to protect your personal data in the event of a transfer (e.g., by entering into an agreement based on model contractual clauses as drafted by the European Commission).

5. how long do we keep your personal data?

5.1. Your personal data will only be processed for as long as necessary to achieve the purposes described above or, where we have asked you for your consent, until such time as you withdraw your consent. In this article, we provide you with the information you need to assess how long we keep your personal data identifiable.

5.2. As a general rule, we will de-identify your personal data when it is no longer needed for the purposes described above or when the retention period, as explained in this article, has expired. However, we may not delete your personal data if there is a legal or regulatory obligation or a court or administrative order that prevents us from deleting it.

5.3. We will retain all personal data collected through our websites for as long as necessary to pursue the legitimate interests set out in clause 3.1 or until such time as you withdraw your consent. We keep technical information such as our server log files for 6 months after you visit our website, after which they are deleted or de-identified. Messages you send us via the contact form we keep for as long as necessary to process and follow up on your question, request, comment or other input. We also keep an archive of so-called tickets received through the contact form. We delete or de-identify tickets that we have closed no later than 5 years after their closure. We keep information about your browsing habits (e.g. user ID) no longer than 26 months after your visit to our website, after which they are deleted or de-identified.

5.4. For all personal data that we collect as stipulated in Article 3.2 in the context of a contractual relationship with you or the organization you represent, the general rule is that we will keep this data for the duration of the contractual relationship and at least for 7 years thereafter.

5.5. We will retain all personal data we collect from you as part of your application for employment for the duration of the application process and, if we choose to employ you, for the entire duration of your contract with us and for 10 years after termination of the contract. If we do not choose to hire you, but we have invited you for an interview, we will retain your personal data for 5 years after the review process has concluded. If you consent to us including your personal data in our recruitment reserve, we will retain your personal data for 5 years after receiving your personal data.

5.6. All personal data that we collect when you visit us we will keep for as long as necessary to pursue the legitimate interests mentioned in clause 3.4 or, if you have used our wifi network, until such time as your personal data is no longer necessary in this regard. We consider this retention to be necessary until 12 months after your last access to our wifi network. Identity and contact data and other data recorded in connection with your visit, we keep for as long as necessary to manage our business activities in a responsible and professional manner. We do not keep this data longer than 2 years after your visit. Camera images taken during your visit on which you are recognizable will not be kept for longer than 1 month after the image was taken, unless there is a legal reason to keep this camera image for a longer period.

5.7. We retain all personal data collected through our interactions with you via telephone, email or other digital communication channels for as long as necessary to communicate with you, but also to maintain a historical archive of our communications. This allows us to return to previous communications if you come back to us with new questions, requests, comments or other input.

6. How do we secure your personal data?

6.1. We take technical and organizational measures to adequately protect your personal data and maintain its quality. We continuously improve this protection in line with technical developments. We use a range of physical, electronic and administrative measures to ensure that your personal data is secure.

6.2. The images recorded and stored through video surveillance or other image capture are secured against tampering and other forms of unlawful processing. Only a very limited number of persons have access to those images.

7. How can you exercise your rights?

7.1. You have a number of rights under applicable data protection laws.

  • You have the right to be informed about how we process your personal data. That is the purpose of this privacy policy;
  • You have the right to access and inspect your personal data and request that the data be corrected or updated;
  • You have the right to ask us to delete your personal data, object to or limit its processing, or have it transferred;
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects for you or otherwise significantly affects you;
  • You have the right to withdraw your consent at any time if we have obtained your consent.

7.2. The above rights may be subject to some legal conditions. To exercise any of your above rights, or if you have any questions about this Privacy Policy, please send us a message at This email address is being protected from spambots: [email protected].

7.3. We will take all reasonable steps to respond to your request in accordance with applicable data protection laws. When you exercise any of the above rights, we ask that you provide us with a copy of a valid form of identification (for example, the front of your identity card) to verify your identity. We also ask you to clearly indicate which right you wish to exercise. Always indicate the context in which we obtained your personal data so that we can process your request quickly and carefully.

7.4. If you repeatedly make the same request, causing a clear nuisance, we may refuse to grant those successive requests or charge you an administrative fee to cover the costs. We may also deny you the right to access your personal data, or grant you only partial access, if such access could disproportionately harm the rights and freedoms of others, including us.

7.5.You can also use the contact details above if you have any concerns or wish to make a complaint to us regarding the way we process your personal data.

7.6. You also have the right to file a complaint with the Data Protection Authority.

8. amendments to this privacy policy

8.1 We reserve the right to modify this privacy policy on our own initiative. If material changes to this privacy policy may affect the processing of your personal data, we will communicate these changes to you in a manner in which we normally communicate with you (e.g., by email or by notice on our websites).

8.2 We invite you to review the latest version of this privacy policy online. Our online privacy policy lists the date our privacy policy was last modified.

9. How can you contact us?

9.1. Should you have any further questions regarding the processing of your personal data, please do not hesitate to contact our Data Protection Officer. You can contact our data protection officer via email: [email protected].